Please read these product terms and conditions carefully as they may affect your rights and liabilities under the law and set out the terms under which BigMat DIY & Home Improvement Superstore makes the products available to you.

Prices and VAT

All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rate specified when you place your order.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. When an item you have ordered is unavailable we will attempt to deliver a suitable substitute, unless you have asked us not to.

To ensure availability of all our products customers may be limited to a maximum number of items.

Acceptance

Your order is an offer to buy from us. A contract is only formed when we have despatched your order. At any point up until then, we may decline to supply the goods to you.

Minimum Basket Size

The minimum basket value is Euro 50 for a free home delivery.

If the value of the products in your basket when you confirm your order is less than the minimum basket size, then we will add a surcharge of Euro 10 for home delivery.

Unfortunately we can’t combine separate orders once we have processed them, so please make sure you make any changes to increase the value of your basket before you confirm your order

Delivery

Delivery will be made to the address specified by you when you place your order.

We will deliver your order to the main entrance or ground floor of the delivery address.

For deliveries to customers at a business address, we can deliver to the ground floor communal entrance of your business.

Delivery times will be agreed with you at the time of placing your order.

All goods must be signed for on delivery by an adult aged 18 years or over.

If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Care Desk to re-arrange delivery.

In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Click & Collect

If you choose to collect your order from a store, the time slot and store for collection will be agreed with you when you place your order.

Please bring your order number and the credit card you used to pay for your order (we will not be able give you your order unless you produce an appropriate form of I.D.)

Legal Guarantee

Under EU regulations, all goods intended for consumer use have a standard 2 year legal guarantee. The 2 year legal guarantee commences as soon as you receive your goods, and if a fault is found you must inform us as soon as possible.

Reservations and exceptions

BigMat reserves the right to change prices, terms and specifications for products on this Website at any time without prior notice. BigMat attempts to post accurate information, but errors may sometimes occur. Any such errors in product specifications, descriptions, and pricing will be corrected when discovered and BigMat reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, BigMat will inform you of the error at which time you may cancel or reaffirm your order at your option.

Returns and Refunds

We’d like you to be happy with everything you purchase from BigMat DIY & Home Improvement Superstore.

You reserve the right to return your order within 14 working days from date of delivery for any reason and with no justification. You must inform us in writing by emailing [email protected] with your decision to cancel. If you would like to return the goods yourself, you can return them to BigMat DIY & Home Improvement Superstore in T’Qali. You will need to take all of the goods you are returning together with delivery receipt and the payment card with which you paid for the goods.

To arrange collection of the unwanted goods please contact BigMat DIY & Home Improvement Superstore Online Store by email on [email protected]. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by our representative. A collection fee may apply.

You agree to return the goods in full, in a re-saleable condition and BigMat also asks that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods. You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.

Items cannot be returned if you have started to assemble them. Items cannot be returned if these are unsealed items which are deemed not suitable for return due to health protection or hygiene reasons such as but not limited to toilet seats, shower heads, personal care items, etc…

We will make all refunds to the card used for payment.

Cancellation

You can cancel any of your current orders. If you wish to cancel an order please contact BigMat Online Store by email on [email protected]

Payment

We accept cash, cheques, bank transfers, Visa, MasterCard and all local bank credit/debit cards. Only cash and cheques are accepted upon delivery of goods.

General

These Product Terms shall be governed by and construed in accordance with the laws of Malta and any disputes will be decided only by the Maltese courts.

All personal information you provide us is kept confidential. We do not rent, trade, or sell your personal information.

Customer Services

It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract. If you have any concerns that we have not met our legal obligations, please contact us on [email protected]