BigMat Malta WEBSITE PRIVACY + COOKIES POLICY
OUR COMMITMENT TO YOU…
- We will only use your data to improve your experience.
- We will protect your data like it’s our own.
- You decide what and how you hear from us.
- If we don’t need it, we’ll delete it.
- Your privacy is our priority.
Protecting Your Privacy
We, the team at BigMat Malta, strongly value our own privacy – and therefore are committed to protect your personal data (i.e. information that identifies you) as though it is our own.
If you have any questions about how we protect your privacy, get in touch here:[email protected]].
One of your rights under EU law – the GDPR – is that you must be informed when your personal data – also known as personal information – is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.
We assure you that we will only use and disclose any personal data collected from you in accordance with the manner set out in this policy.
Information we collect
Children Under 18
If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to us.
We will need to process personal data relating to parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. It is not our business to do so – and we want to earn your trust and confidence.
- However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies in the group to which A.B.B.S Ltd belongs, as sometimes different bits of our group are responsible for different activities (especially licensed ones); This includes [insert entity name] – related entities and members of the [insert entity name] Group (our mother group). Related entities and subsidiaries use the information collected to help us improve the content and functionality of our websites; to better understand our customers and markets; and to improve our products and services. Members of the group vary from time to time.
- Other companies that are involved in the process of getting your purchases from us to you, such as payment service providers, warehouses, order packers, and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners and website hosts who service us in turn to operate our business.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
- Other companies that you may approve, such as social media sites (if you choose to link your accounts to us) or payment service providers.
- In most circumstances we will not disclose personal data without consent. However there may be occasions where we might have to – e.g. with a court order, to comply with legal requirements and satisfy a legal request, for the proper administration of justice, to protect your vital interests, to fulfil your requests, to safeguard the integrity of the relevant websites operated by us or by such related entities or subsidiaries, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event involving us and/or our subsidiaries and related entities.
- When we do share data, we do so on an understanding with the other entities that the data is to be used only for the purposes for which we originally intended – again, we don’t want you to have any surprises.
- We may also provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. Anonymous information means it is anonymous.
If we ever have to share data with entities that are outside of the EEA, we will be sure to do so in a manner that complies with the requirements established by the GDPR.
We would normally communicate to you about products or services in which you have shown interest – we understand that you would be interested in receiving this information as it is of use with the product or service. But rest assured, you can ask us to stop.
Also, if you have said we can (i.e. you gave us your clear confirmation), we will send you marketing messages by email or SMS, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from us
You can stop receiving marketing messages from us at any time through any of the following methods:
- Through your website account settings
- By clicking on the ‘unsubscribe’ link in any email we send you
- By contacting our Customer Care team
- By sending us an email on [email protected]
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
If you ask us to stop marketing messages this will not stop service communications (such as order updates). This may be necessary of us to communicate to you as part of our services from our contract.
Seeing our adverts online
We engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products using targeted ads which may appear when you are on other websites and apps that offer such digital marketing services.
We use a range of advertising technologies like ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of our website (for example, your search history, and the content you read) or on banners or ads you have previously clicked on.
What are cookies?
A cookie is a small text file (typically numbers and letters) that is downloaded onto ‘terminal equipment’ (e.g. your
computer or smartphone) when you (or someone else) access a website using that device. Cookies are then sent back to
originating website on each subsequent visit – and they are useful because they allow a website to recognize a
user’s device and store some information about your preferences or past actions.
Some cookies are needed for the sole purpose of carrying out the transmission of a communication over an electronic
communications network – others may be necessary for the provision of a service over the internet, in which case
they have to be used.
Other cookies may be desirable to improve your experience, in which case we will ask you for your consent to use
What cookies do we use?
The cookies we use are the following:
|1. Google Analytics Cookie [__GA]||To better understand who is visiting our site and how they use it. Can be blocked from browser
settings. Retention period varies from 10 minutes to 2 years
|2. Cloud Fare Cookie [__cfduid]||To avoid DDOS attacks. Necessary for added security. Retention period of 1 year.||
|3. Word Press Restricted area (when user is logged in) [wordpress_[hash] wordpress_logged_in_[hash]||To verify user and the respective access rights. Retained for 2 weeks.||
|4. WooCommerce [woocommerce_cart_hash
|Ecommerce Module – to track cart data.||
How do you change your cookie settings?
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them,
visit www.aboutcookies.org or www.allaboutcookies.org.
If you want to change your settings and stop Google Analytics tracking, please visit this page
for further instructions https://tools.google.com/dlpage/gaoptout.
Other Passive Information which we collect
Apart from the information you provide us with when using our Website, other information is passively collected from
you (without you actively furnishing such information) when you navigate through the website. We use various
technologies and navigational data collection methods to gather such passive information for various reasons, for
example to track how many visitors access our website, the date and time of their visit, the length of their stay
and which pages they view. The passive information also aids us to determine which web browsers our visitors use and
the address from which they accessed our website – for instance if they connect to our Website through clicking on
one of our banner ads.
Such passively collected information may be used and combined to improve our services to website visitors, customise
the website based on your preferences, compile and analyse statistics and trends of our visitors and their use of
the sites operated by us and our related entities or subsidiaries. Together with our related entities and
subsidiaries we will use this information and share it with third parties to improve the content, functionality and
administration of our websites, to better understand our customers and markets, and to improve our products and
We assure you that, unless you have consented, such passive information shall not be combined with personally
identifiable information collected elsewhere by our website or respective sites operated by our related entities or
We currently do not have this in place. Will need to speak to current developers to do this. Please provide
further information & instructions that I need to pass on to the developers.
Vacancies – Job Applicants
Our website includes a section with which candidates may submit their information for vacancies we have.
We are the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at [email protected]
- What will we do with the information you provide to us?
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application.
We will use the other information you provide to assess your suitability for the role you have applied for.
- What information do we ask for, and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. The information we ask for is used to assess your suitability for employment.
You don’t have to provide what we ask for but it might affect your application if you don’t.
- Application stage & Short Listing
If you use our online application system, this will be collected by [insert details].
We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.
Our hiring managers shortlist applications for interview. They will not be provided with your name or contact details.
We might ask you to participate in further recruitment tests or occupational personality profile questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us and if so, this information is held by us for the recruitment exercise and perhaps after if you are selected.
If we make a conditional offer of employment we may ask you for information so that we can carry out pre-employment checks – which may be required to seek assurance as to trustworthiness, integrity and reliability and the possibility to work in Malta. Further processing of your information would be required if we are to apply for a work permit.
Depending on the job requirements, you may be required to provide: Proof of your identity; Proof of your qualifications; Police Conduct; declaration to declare any unspent convictions.
- We will provide your email address to the Government Recruitment Service who will contact you to complete an application for a Basic Criminal Record check via the Disclosure and Barring Service, or Access NI, which will verify your declaration of unspent convictions.
- We will contact your referees, using the details you provide in your application, directly to obtain references.
- We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work. This is done through a data processor (please see below).
If we make a final offer, we will also ask you for the following:
- Bank details – to process salary payments
- Emergency contact details – so we know who to contact in case you have an emergency at work
Final recruitment decisions are made by hiring managers and members of our recruitment team. All of the information gathered during the application process is taken into .
- Retention Periods
If you are unsuccessful following assessment for the position you have applied for, we may ask if you would like your details to be retained in our talent pool for a period of twelve (12) months. If you say yes, we may proactively contact you should any further suitable vacancies arise within that period. You may ask us to cancel this at any time – however we normally keep information about your application for at least six (6) months in case you raise any questions about the process.
You enjoy several rights relating to your personal information:
- The right to be informed about how your personal information is being used;
- The right to access the personal information we hold about you;
You can access the personal data we hold on you by contacting us [email protected] or 23384400.
To process your request, we will ask you to send us proof of identity so that we can be sure we are releasing your personal data to the right person.
We will carry out our best efforts to process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format or hard copy.
If we consider the frequency of your requests as being unreasonable, we may refuse to comply with your request. In those circumstances, if you disagree, you can complain to the data protection authority – in Malta, the Information and Data Protection Commissioner.
- The right to request the correction of inaccurate personal information we hold about you;
We appreciate feedback from you to ensure our records are accurate and up-to-date.
If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by contacting us here [email protected]
- The right to request that we delete your data, or stop processing it or collecting it;
You can ask us to delete your personal data; however, this is not an absolute right.
In spite of a request for erasure, we may be justified to keep personal data which we need to keep, e.g. (i) to comply with a legal obligation (for instance, we are required by personal data for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.
When you ask us to delete your personal data, we assume that you do not want to hear from us again. To ensure that we do not send you any special offers in the future (for example, if we purchased your details from a third party list), we will retain just enough of your personal data solely for suppression purposes.
Other than as described above, we will always comply with your request and do so promptly. We would carry out our best efforts to notify any third parties with whom we have shared your personal data about your request so that they could also comply.
- The right to stop direct marketing messages;
- The right to object to certain processing based on legitimate interest;
You have a right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling using automated means.
- The right to request human intervention if automated processing without human intervention is used to make decisions having legal or similar effects on you;
- The right to withdraw consent for other consent-based processing at any time;
- The right to request that we transfer or port elements of your data either to you or another service provider;
You have the right to move, copy or transfer your personal data from one organisation to another. If you do wish to transfer your personal data we would be happy to help.
If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (e.g. a CSV file format). We can provide the personal data to you directly or, if you request, to another organisation.
Please note that we are not required to adopt processing systems that are compatible with another organisation, so it may be that the recipient organisation cannot automatically use the personal data we provide.
When making a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer.
- The right to complain to your data protection regulator — in Malta – the Information and Data Protection Commissioner (IDPC)
If you want to exercise your rights, have a complaint, or just have questions, please contact us here [email protected]
Please appreciate that the rights must be exercised within some limitation – for example, if you ask us for information we can only give you what relates to you and not what relates to other persons. When we receive requests, we may also request that you identify yourself and provide documentation or information for verification (we would not want to disclose information to the wrong person). Unreasonable requests may be subjected to a reasonable fee or refusal to respond.
Security of your Personal Data
Security of your personal data is very important to us.
Where it’s appropriate, our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.
You may complete a registration process when you sign up to use parts of the websites. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone.
Where you do disclose any of these details, you are solely responsible for all activities undertaken where they are used.
Whenever you create a password, then to protect your account you should choose a strong password, meaning it should be lengthy and include a mixture of letters and numbers with mix of CAPS.
We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us.
Security measures which have implemented to secure information transmitted over our website or stored on our systems include the following:
- Use of secure servers;
- Use of firewalls;
- Use of encryption;
- Physical access controls at data centres;
- Information access controls;
- Use of back-up systems;
Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.
Changes to how we protect your privacy