#DREAMBIG

Deputy Shop Manager

Position Summary

The Deputy Shop Manager plans, coordinates, and monitors all activities of sales workers.

Key Responsibilities & Accountabilities

Guarantees the satisfaction of clients and propose corrective actions plans to improve Customer satisfaction.  

Assists the Management in the development and implementation of plans (Business operations) and objectives for the Store and the Company.          

Overseas the smooth overall running of the Shop, responsible for daily activities of the Store.   

Develops a quality relationship together with the Team Leaders, with your customers to provide everyone with the best shopping experience.     

Checks and follow-up Customer Care Service: complaints and requests in due time.          

Responsible of the general outfit of the Shop: aisles and shelves are clean and clear.       

Regarding Products: availability, prices, and labelling (clean, clear, visible), facing and cleanliness. Works in close collaboration with Team Leaders, Warehouse Manager, Visual Merchandising, Replenishment Leader, and Store.           

Follows and anticipates the seasonality of the products and the commercial operations, arranging promotional offers areas accordingly together with the Team leaders. 

Suggests areas for Improvement to your Shop Manager and Team Leaders: Upsell and Cross-sell opportunities, promotions, pricing, competitors visits. Shows interest in novelties (Technical, design …), new range, fashion.           

Suggests products to Shop Manager and Purchasing Department in order to give clients a complete assortment:  what is missing in the assortment and what has to be removed too.              

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others  

Be able to commit and provide quality to his/her line of work     

Strive to create a customer-driven approach       

Believe that teamwork makes work more efficient and leads to better productivity           

Show respect and integrity at the workplace and able to work in a team 

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required             

Cultivate a strong understanding of key social and environmental issues 

Competencies

Leadership/Management

People management and supervisory skills to supervise a team

Personnel management skills

The ability to lead and motivate a team to reach targets

Personal

Organisational and planning skills

Problem solving and decision-making skills

Time management and multitasking skills

The ability to work under pressure and meet deadlines

The ability to work independently and as part of a team

Commercial awareness and business skills

The ability to build long-lasting business relationships

The ability to understand customers’ needs

The ability to negotiate and persuade

A methodical approach to work, A sense of initiative, Accuracy, Assertiveness, Attention to detail, Business acumen, Diligence, Efficiency, Flexibility, Proactive and energetic attitude

Technical (Specific to the Job)

Knowledge of the products being promoted

Knowledge of competitors’ products and services

Knowledge of consumer rights

Knowledge of trading laws and local regulations

Selling skills and techniques, including the ability to upsell

Marketing skills and the ability to attract new customers

Financial management skills

Information Technology

Fluent with MS Office Applications (Word, Excel)

IT skills

Health & Safety

Knowledge of health and safety procedures

Position Summary

The service of a salesperson is required to assist clients in the Building section.

Working requires standing up for extended periods. Lifting and carrying heavy items may also be required.

Key Responsibilities & Accountabilities

Welcomes customers by greeting them, offering them assistance.            

Directs customers by escorting them to racks and counters, suggesting items.     

Advises customers by providing information on products.             

Helps customer make selections by building customer confidence, offering suggestions and opinions.

Documents sale by creating or updating customer profile records.            

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.           

Contributes to team effort by accomplishing related results as needed.   

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others  

Be able to commit and provide quality to his/her line of work     

Strive to create a customer-driven approach       

Show respect and integrity at the workplace and able to work in a team 

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required             

Cultivate a strong understanding of key social and environmental issues 

Competencies

Leadership/Management

Not applicable

Personal

Interpersonal skills

Customer care skills

Numeracy skills

Organizational and planning skills

Problem solving and decision-making skills

The ability to work independently and as part of a team

The ability to work under pressure and in a hectic environment

A flair for sales

A sense of initiative

A sociable personality

A well-groomed appearance

Assertiveness, Charisma, Confidence, Diligence, Efficiency, Enthusiasm, Flexibility, Patience, Trustworthiness

Technical

Knowledge of the products – we specifically looking for people with experience in building material

The ability to explain technical information in simple language

Knowledge of competitors’ products or services

The ability to reach sales targets

Selling skills and techniques, including the ability to upsell

The ability to understand the needs of different customers

The ability to negotiate and persuade 

The ability to engage with the local community 

Information Technology

Basic IT skills

Health & Safety

Knowledge of health and safety procedures

Position Summary

Customer Care Representatives communicate with clients over the phone, via email, live chat or through social media to provide customer service, conduct research or make sales.

Key Responsibilities & Accountabilities

Answer phone calls, emails, internet chat or social media messages from customers.        

Handle customer complaints, queries, or payments.        

Inform customers on various products and services offered by the organisation. 

Provide technical support to customers experiencing difficulties with the

organisation’s products or services.

Keep customer records in the organisation’s databases up to date.           

Follow internal processes and procedures.           

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others  

Be able to commit and provide quality to his/her line of work                    

Strive to create a customer-driven approach       

Believe that teamwork makes work more efficient and leads to better productivity           

Show respect and integrity at the workplace and able to work in a team 

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required             

Cultivate a strong understanding of key social and environmental issues 

Competencies

Leadership/Management

Not Applicable

Personal

Numeracy skills

Customer care skills

Organisational and planning skills

Problem solving and decision-making skills

Time management skills and the ability to work under pressure and adhere to tight deadlines

The ability to work independently and as part of a team

A clear voice

A methodical approach to work

Technical (Specific to the Job)

Knowledge of administrative and clerical procedures and systems

Knowledge of foreign languages may be necessary when dealing with foreign customers

Telephone skills

Typing skills

The ability to use and maintain office equipment

Information Technology

IT skills

Health & Safety

Knowledge of health and safety procedures

Welcoming customers, operating scanners, cash registers, accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer

Cashier Responsibilities

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts or refunds
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges

Cashier Skills

• Accepting Payments
• Integrity
• Basic Mathematics
• Attention to Detail
• Accuracy
• Cash Management

POSITION SUMMARY
The Merchandising and Planograming Manager is responsible for defining and driving an agile merchandising and planogramming strategy in order to best present our ranges, support sales and maximise profits.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1 Construct and update a full planograming and merchandising presentation for actual and new stores
2 Support Category Management work and analysis in order to maximize shelving revenues
3 Assist Buyers to plan the type of merchandise required and how much stock is needed.
4 Ensure products are located in the appropriate shelves and that the required stock levels are available.

5 Ensure that products are priced at the appropriate value.
6 Seek information on customers’ reactions to products.
7 Liaise with the marketing department to develop marketing initiatives and oversee promotional campaigns.

8 Monitor competitors’ products and pricing strategies.
9 Put forward recommendations for new merchandise.
10 Detect and resolve any manufacturing and supply issues.
11 Suggest displays to the Store Manager.
12 Make a sketch or model of the display.
13 Purchase or create props for the display.
14 Assemble the display using a variety of materials.
15 Replace signage, window displays and all POS MERCHANDISING on a regular basis.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS
The role is on a full-time basis from Monday to Friday.

It is to be expected to work on Saturdays and/ or Sundays and for longer hours during busy periods.

The time is to be divided between the office and the store.

EDUCATION & LICENSES REQUIRED
Although no specific educational requirements are needed to work as a Merchandiser and Planograming managing, a qualification in a relevant area to the sector is considered as an asset.

KNOWLEDGE / SKILLS / QUALITIES / TOOLS & EQUIPMENT USED IN THIS POSITION

Candidate is expected to have:

• Commercial and business awareness
  • Experience in merchandising and planogram within home improvements and diy retailers is, more than welcomed
  • The ability to negotiate and network successfully
  • The ability to adapt to different client needs and to develop and maintain successful working relationships• Knowledge of sales and marketing techniques, as well as consumer psychology
  • The ability to keep updated with regards to new products on the market
  • The ability to display products in an attractive manner
  • Knowledge of Microsoft Excel, excellent analytical, communication and federating skills / preferred master data management experience / merchandising and planograming needed software experts.
• Interpersonal skills 
• IT skills 
• Numeracy skills 
• Presentation skills
• Problem solving and decision-making skills
• Organisational and planning skills
• The ability to multitask
• The ability to work independently and as part of a team
• A flair for design
• A sense of initiative
• A well-groomed appearance
• Adaptability
•  Attention to detail 
• Creativity
• Critical thinking skill

Position Summary

The Pricing and promotion Manager is to develop and govern data-oriented systems designed to meet the needs of the organization and determine pricing schemes for the company’s products and services.

Key Responsibilities & Accountabilities

Responsible for the Reporting, Modelling, Forecasting and Budgeting through the use of software to support Senior Management’s decision-making.        

Generate insightful reports based on data aggregation, analysis, and visualisation to ensure continuous progress towards achieving financial and performance management goals.   

Work jointly with all departments, Finance, Purchasing, Merchandising, Marketing, and IT in order to coordinate the retail analytics hub.        

Create financial and operational performance KPIs for Retail.      

Support the development and preparation of weekly, monthly, quarterly, and annual Sales, Purchasing and Profitability reports, Budgets and Forecasts         

Responsible for analysing competitor pricing matched with market expectations to determine the ideal target price for products and services of the business.            

Provide thorough analytical breakdowns of pricing structures and sales funnels of similar competitor products and services and identifying specific strategies used in pricing models of the same. Reports are written to evaluate the findings and to propose the results to the relevant departments for effect.              

Be a pivotal member of our team, creating pricing models, running complex financial analyses, and managing data and reporting needed by BigMat.   

Perform competitive analysis, benchmarking, data gathering, and mining, etc. in support of menu price optimization initiatives, identifying and proposing opportunities based on market trends.  

Provide real-time guidance, run profitability analyses , support the development and implementation of new pricing services and tracking mechanisms.            

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others  

Be able to commit and provide quality to his/her line of work     

Strive to create a customer-driven approach       

Believe that teamwork makes work more efficient and leads to better productivity           

Show respect and integrity at the workplace and able to work in a team 

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required             

Cultivate a strong understanding of key social and environmental issues 

Competencies

Leadership/Management

Personnel management skills

Personal

Interpersonal skills

Communication skills

Organisational and planning skills

Time management skills, the ability to work under pressure and adhere to deadlines

Problem analysis, problem solving and decision-making skills

The ability to work independently and as part of a team

The ability to react swiftly to changing circumstances

A proactive attitude

An ability to see the bigger picture

Accountability, Accuracy, Ambition, Analytical, Attention to detail, Business acumen, Creativity, Critical thinking skills, Focused, Inquisitiveness

Methodical Related career opportunities

Commercial awareness and business skills

The ability to behave in line with the organisation’s brand standards

The ability to persuade, influence, negotiate and network successfully

The ability to build long-lasting business relationships

Technical (Specific to the Job)

An understanding of the industry the organisation is operating in

Professional, technical or scientific expertise related to the field one is conducting analysis in

Knowledge of quantitative and qualitative research methodologies

Data analysis and interpretation skills

Investigative skills

Report writing skills

An understanding of business accounting and finance

An understanding of store sales, wholesale and retail management

Knowledge of the products and/or services being promoted

Knowledge of competitors’ activities and pricing strategies

The ability to conduct market research

An understanding of supply chain function

Health & Safety

Knowledge of health and safety procedures

Position Summary

The Office manager is to provide high-level, administrative support to the Management team as required.

Key Responsibilities & Accountabilities

1 Organise meetings and plan schedules, calendars, and appointments, including any required travel arrangements.

2 Provide support in the organisation of information sessions, seminars, and conferences.

3 Take minutes during meetings and provide attendees with a copy of the minutes. Track progress of the resulted action plans with all stakeholders.

4 Liaise with all departments and employees.

5 Provide support in the preparation of analysis, reports, budgets..

7 Handle correspondence and screen telephone calls.

8 File, scan, print and copy documents and other paperwork.

9 Produce documentation including reports

10 Prepare presentations.

11 Look after visiting suppliers.

12 Carry out other administrative tasks such as formatting documents, managing databases and creating spreadsheets and project work as required

13 Other tasks as requested by the Management Team.

SKILLS

Business studies

Knowledge of administrative and clerical procedures and systems

Written and verbal communication skills in Maltese and/or English

Numeracy skills and performant XCL level

Customer care skills

IT skills

Networking skills

Organized and entrepreneurial mindset

Hard working attitude

POSITION SUMMARY

The Head of Purchasing will manage the buying team which plays a vital part in sourcing, negotiating, and delivering the best goods at optimum prices to our clients within our Home Improvement retail network.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• The primary focus of the head of purchasing position is to effectively manage and develop our diverse purchasing team
• Allocate project work to Buying Managers based on workload and skill set
• Manage all aspects of the team including appraisals, setting KPI’s according to the top management’s directions, recruitment and trainings.
• Category management and assortment building and optimization.
• Understand consumer trends to plan a strategy in line with market requirements.
• Sourcing the best products, locally and internationally.
• Include sustainability both in category management and in the sourcing process.
• Review current and develop new robust processes and procedures.
• Present Team Structure and Budgets for the next Financial Year (turnover, mark-up, stocks, rebates) and make sure to keep on track.
• Develop and maintain constructive relationships with new and existing suppliers.
• Issue tenders (RFI/RFQ) and carry out the evaluation process.
• Negotiate prices as well as contract terms and conditions with suppliers.
• Develop rebate plans.
• Develop and support all the promotional activity settled by/with marketing department.
• Sign and improve contractual conditions with suppliers.
• Review stock levels and order products. Follow-up on Logistics.
• Plan for payment and delivery.
• Make sure that the sourced items have the requested quality and certifications as per group policy.
• Prepare reports and present them to senior management.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

• Work in office on a full-time basis, occasionally spending time in warehouses, stores, competition visits and fairs.

EDUCATION & LICENSES REQUIRED

• Experience in a similar role – Head of Purchasing / Purchasing Lead -preferably in retail.
• Experience working in a product and consumer-focused business, (preferably DIY or home improvement retailers – but not mandatory)
• Requires a university degree (qualification at MQF Level 4 or higher) in relevant areas including procurement, business administration, sales and marketing, management, or commerce.

KNOWLEDGE / SKILLS / QUALITIES / TOOLS & EQUIPMENT USED IN THIS POSITION

Is expected to have:
• An understanding of the retail industry the organisation is operating in
• Knowledge of the products and/or services available on the market
• Knowledge of competitors’ activities and pricing strategies
• Commercial and business awareness
• Financial skills
• Analytical skills
• The ability to adapt to different client needs
• Leadership skills
• Written and verbal communication skills in English and preferably also Maltese • IT skills • Numerical skills • Organisational skills • Problem solving and decision-making skills
• Time management skills and the ability to cope with the pressure of demanding targets and tight deadlines • The ability to work independently and as part of a team • The ability to persuade, influence, negotiate and network successfully • The ability to build long-lasting business relationships.
• A results-driven approach • An entrepreneurial mindset • Attention to detail • Business acumen • Confidence • Constructive attitude • Flexibility • Perseverance

Marketing and E-Commerce Executive

Position Summary

BigMat is looking to recruit an awesome Marketing and E-commerce Executive who will support the team through research, preparation of all requested offline and online marketing materials, events coordination and help in the creation of engaging content and visuals across all our multichannel activities.

Therefore, if you’re a highly organised person with an analytical but creative mind-set and want to contribute your ideas while forming part of growing team, we’re excited to hear from you! 

Key Responsibilities & Accountabilities

Coordinate collection of data and visuals from different departments, needed to produce content such as newsletters, emailers, shop signage and product data sheets      

Help in event coordination, including liaising with suppliers to obtain quotations and other necessary information   

Oversee event registration and communicate information to attendees  

Prepare feedback surveys and report on results 

Be involved in the creation of content such as taking photos of products, finding content issued by our suppliers and repurposing this for BigMat, and scripting SMS’ and radio adverts 

Engage in social listening and create reports on the latest trends and consumer needs on digital channels, how audiences respond to different marketing efforts, topical content, and much more

Contribute ideas towards improvement of the marketing function            

Other day to day tasks and general office duties 

Track and report all marketing and E-commerce KPI-s on daily bases        

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others  

Be able to commit and provide quality to his/her line of work     

Strive to create a customer-driven approach       

Believe that teamwork makes work more efficient and leads to better productivity           

Show respect and integrity at the workplace and able to work in a team 

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required             

Cultivate a strong understanding of key social and environmental issues 

Competencies

Leadership/Management

Personal

Excellent written and verbal communication skills, especially in English

Organization skills and a detail-oriented approach

Ability to work on own initiative

Creativity and initiative approach

Analytical mind-set

Positive, problem-solving attitude and willingness to learn

Written communication skills, with the ability to adapt communication style to different stakeholders and audiences

Time management skills and the ability to work under pressure

Decision making and problem-solving skills

Presentation skills

The ability to work independently and as part of a team

Technical (Specific to the Job)

Knowledge of Google Analytics, Hootsuite, Buzzsumo and/or other social tools

Information Technology

High Level of proficiency in Microsoft office tools

Basic knowledge of Photoshop will be considered a plus

Health & Safety

Knowledge of health and safety procedures

Position Summary

The service of a salesperson is required to assist clients in the respective Shop section.

Working requires standing up for extended periods. Lifting and carrying heavy items may also be required.

Key Responsibilities & Accountabilities

Welcomes customers by greeting them, offering them assistance.

Directs customers by escorting them to racks and counters, suggesting items.

Advises customers by providing information on products.

Helps customer make selections by building customer confidence, offering suggestions and opinions.

Documents sale by creating or updating customer profile records.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Contributes to team effort by accomplishing related results as needed.

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others

Be able to commit and provide quality to his/her line of work

Strive to create a customer-driven approach

Show respect and integrity at the workplace and able to work in a team

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required

Cultivate a strong understanding of key social and environmental issues

Personal

Interpersonal skills

Customer care skills

Numeracy skills

Organisational and planning skills

Problem solving and decision-making skills

The ability to work independently and as part of a team

The ability to work under pressure and in a hectic environment

A flair for sales

A sense of initiative

A sociable personality

A well-groomed appearance

Assertiveness, Charisma, Confidence, Diligence, Efficiency, Enthusiasm, Flexibility, Patience, Trustworthiness

Technical

Knowledge of the products – we specifically looking for people with landscaping, tiling knowledge/Experiences & furniture/ outdoor knowledge

The ability to explain technical information in simple language

Knowledge of competitors’ products or services

The ability to reach sales targets

Selling skills and techniques, including the ability to upsell

The ability to understand the needs of different customers

The ability to negotiate and persuade

The ability to engage with the local community

Information Technology

Basic IT skills

Health & Safety

Knowledge of health and safety procedures

Position Summary

The service of a salesperson is required to assist clients in the respective Shop section.

Working requires standing up for extended periods. Lifting and carrying heavy items may also be required.

Key Responsibilities & Accountabilities

Welcomes customers by greeting them, offering them assistance.

Directs customers by escorting them to racks and counters, suggesting items.

Advises customers by providing information on products.

Helps customer make selections by building customer confidence, offering suggestions and opinions.

Documents sale by creating or updating customer profile records.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Contributes to team effort by accomplishing related results as needed.

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others

Be able to commit and provide quality to his/her line of work

Strive to create a customer-driven approach

Show respect and integrity at the workplace and able to work in a team

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required

Cultivate a strong understanding of key social and environmental issues

Competencies

Leadership/Management

Not applicable

Personal

Interpersonal skills

Customer care skills

Numeracy skills

Organisational and planning skills

Problem solving and decision-making skills

The ability to work independently and as part of a team

The ability to work under pressure and in a hectic environment

A flair for sales

A sense of initiative

A sociable personality

A well-groomed appearance

Assertiveness, Charisma, Confidence, Diligence, Efficiency, Enthusiasm, Flexibility, Patience, Trustworthiness

Technical

Knowledge of the products – we specifically looking for people with experience in wood

The ability to explain technical information in simple language

Knowledge of competitors’ products or services

The ability to reach sales targets

Selling skills and techniques, including the ability to upsell

The ability to understand the needs of different customers

The ability to negotiate and persuade

The ability to engage with the local community

Information Technology

Basic IT skills

Health & Safety

Knowledge of health and safety procedures

Position Summary

The services of a salesperson is required to assist clients in the Building Materials Section. Previous experience is a must.

Key Responsibilities & Accountabilities

Welcomes customers by greeting them; offering them assistance.
Directs customers by escorting them to racks and counters; suggesting items.
Advises customers by providing information on products.
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Documents sale by creating or updating customer profile records.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributes to team effort by accomplishing related results as needed.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

Work on a full-time from Monday to Sunday
May be required to work Sundays depending on the shop’s needs.
Working requires standing up for extended periods. Lifting and carrying heavy items may also be required.

EDUCATION & LICENSES REQUIRED

Although qualifications are useful, work-related experience and attitude tend to be given considerable weight by employers.

On-the-job training is offered by the employer.

KNOWLEDGE / SKILLS / QUALITIES / TOOLS & EQUIPMENT USED IN THIS POSITION

• Knowledge of the products
• The ability to explain technical information in simple language
• Knowledge of competitors’ products or services
• The ability to reach sales targets
• Selling skills and techniques, including the ability to upsell
• The ability to understand the needs of different customers
• The ability to negotiate and persuade
• The ability to engage with the local community
• Interpersonal skills • Written and verbal communication skills in Maltese and/or English
• Customer care skills • IT skills • Numeracy skills • Organisational and planning skills
• Problem solving and decision-making skills • The ability to work independently and as part of a team • The ability to work under pressure and in a hectic environment
• A flair for sales
• A sense of initiative
• A sociable personality
• A well-groomed appearance
• Assertiveness
• Charisma
• Confidence
• Diligence
• Efficiency
• Enthusiasm
• Flexibility
• Patience
• Trustworthiness