Our Current job openings

Deputy Shop Manager

Position Summary

The Deputy Shop Manager plans, coordinates, and monitors all activities of sales workers.

Key Responsibilities & Accountabilities

Guarantees the satisfaction of clients and propose corrective actions plans to improve Customer satisfaction.  

Assists the Management in the development and implementation of plans (Business operations) and objectives for the Store and the Company.          

Overseas the smooth overall running of the Shop, responsible for daily activities of the Store.   

Develops a quality relationship together with the Team Leaders, with your customers to provide everyone with the best shopping experience.     

Checks and follow-up Customer Care Service: complaints and requests in due time.          

Responsible of the general outfit of the Shop: aisles and shelves are clean and clear.       

Regarding Products: availability, prices, and labelling (clean, clear, visible), facing and cleanliness. Works in close collaboration with Team Leaders, Warehouse Manager, Visual Merchandising, Replenishment Leader, and Store.           

Follows and anticipates the seasonality of the products and the commercial operations, arranging promotional offers areas accordingly together with the Team leaders. 

Suggests areas for Improvement to your Shop Manager and Team Leaders: Upsell and Cross-sell opportunities, promotions, pricing, competitors visits. Shows interest in novelties (Technical, design …), new range, fashion.           

Suggests products to Shop Manager and Purchasing Department in order to give clients a complete assortment:  what is missing in the assortment and what has to be removed too.              

Compatibility with the Company’s Values

Possess an aptitude towards creating a safe environment to himself and others  

Be able to commit and provide quality to his/her line of work     

Strive to create a customer-driven approach       

Believe that teamwork makes work more efficient and leads to better productivity           

Show respect and integrity at the workplace and able to work in a team 

Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required             

Cultivate a strong understanding of key social and environmental issues 

Competencies

Leadership/Management

People management and supervisory skills to supervise a team

Personnel management skills

The ability to lead and motivate a team to reach targets

Personal

Organisational and planning skills

Problem solving and decision-making skills

Time management and multitasking skills

The ability to work under pressure and meet deadlines

The ability to work independently and as part of a team

Commercial awareness and business skills

The ability to build long-lasting business relationships

The ability to understand customers’ needs

The ability to negotiate and persuade

A methodical approach to work, A sense of initiative, Accuracy, Assertiveness, Attention to detail, Business acumen, Diligence, Efficiency, Flexibility, Proactive and energetic attitude

Technical (Specific to the Job)

Knowledge of the products being promoted

Knowledge of competitors’ products and services

Knowledge of consumer rights

Knowledge of trading laws and local regulations

Selling skills and techniques, including the ability to upsell

Marketing skills and the ability to attract new customers

Financial management skills

Information Technology

Fluent with MS Office Applications (Word, Excel)

IT skills

Health & Safety

Knowledge of health and safety procedures

 

POSITION SUMMARY

The Head of Purchasing will manage the buying team which plays a vital part in sourcing, negotiating, and delivering the best goods at optimum prices to our clients within our Home Improvement retail network.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • The primary focus of the head of purchasing position is to effectively manage and develop our diverse purchasing team
  • Allocate project work to Buying Managers based on workload and skill set
  • Manage all aspects of the team including appraisals, setting KPI’s according to the top management’s directions, recruitment and trainings.
  • Category management and assortment building and optimization.
  • Understand consumer trends to plan a strategy in line with market requirements.
  • Sourcing the best products, locally and internationally.
  • Include sustainability both in category management and in the sourcing process.
  • Review current and develop new robust processes and procedures.
  • Present Team Structure and Budgets for the next Financial Year (turnover, mark-up, stocks, rebates) and make sure to keep on track.
  • Develop and maintain constructive relationships with new and existing suppliers.
  • Issue tenders (RFI/RFQ) and carry out the evaluation process.
  • Negotiate prices as well as contract terms and conditions with suppliers.
  • Develop rebate plans.
  • Develop and support all the promotional activity settled by/with marketing department.
  • Sign and improve contractual conditions with suppliers.
  • Review stock levels and order products. Follow-up on Logistics.
  • Plan for payment and delivery.
  • Make sure that the sourced items have the requested quality and certifications as per group policy.
  • Prepare reports and present them to senior management.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

  • Work in office on a full-time basis, occasionally spending time in warehouses, stores, competition visits and fairs.

EDUCATION & LICENSES REQUIRED

  • Experience in a similar role – Head of Purchasing / Purchasing Lead -preferably in retail.
  • Experience working in a product and consumer-focused business, (preferably DIY or home improvement retailers – but not mandatory)
  • Requires a university degree (qualification at MQF Level 4 or higher) in relevant areas including procurement, business administration, sales and marketing, management, or commerce.

KNOWLEDGE / SKILLS / QUALITIES / TOOLS & EQUIPMENT USED IN THIS POSITION

Is expected to have:
• An understanding of the retail industry the organisation is operating in
• Knowledge of the products and/or services available on the market
• Knowledge of competitors’ activities and pricing strategies
• Commercial and business awareness
• Financial skills
• Analytical skills
• The ability to adapt to different client needs
• Leadership skills
• Written and verbal communication skills in English and preferably also Maltese • IT skills • Numerical skills • Organisational skills • Problem solving and decision-making skills
• Time management skills and the ability to cope with the pressure of demanding targets and tight deadlines • The ability to work independently and as part of a team • The ability to persuade, influence, negotiate and network successfully • The ability to build long-lasting business relationships.
• A results-driven approach • An entrepreneurial mindset • Attention to detail • Business acumen • Confidence • Constructive attitude • Flexibility • Perseverance



    POSITION SUMMARY

    An entry-level role in the field of online retail. In this role, the individual is responsible for supporting the day-to-day operations of an e-commerce store, including tasks such as customer service, inventory management, marketing and promotions, data analysis and reporting. The position requires strong computer skills, good communication and organizational skills.

    KEY RESPONSIBILITIES AND ACCOUNTABILITIES

    • Order Processing: Receive, review, and process online orders accurately and promptly using the company’s order management system or software. This includes verifying order details, quantities, pricing, and customer information.     
    • Inventory Management: Monitor inventory levels to ensure availability of products for online orders. Collaborate with warehouse or inventory teams to update stock levels, track backorders, and coordinate with suppliers or vendors for replenishment when necessary.          
    • Customer Support: Respond promptly to customer inquiries and concerns related to online orders. Provide assistance and resolve any issues, such as order discrepancies, shipping delays, or product returns. Maintain a professional and customer-focused approach in all interactions.            
    • Order Tracking and Updates: Keep customers informed about the status of their orders, including tracking numbers, estimated delivery dates, and any delays or changes. Communicate effectively with shipping carriers and logistics providers to ensure smooth order fulfillment and delivery.     
    • Data Entry and Documentation: Accurately enter and maintain records of online orders, customer information, and transaction details in the order management system or database. Generate reports or summaries as required by the supervisor or management.
    • Quality Assurance: Perform quality checks on orders to ensure accuracy, completeness, and adherence to company standards. Verify product specifications, packaging, and labeling to ensure they meet customer expectations.        
    • Process Improvement: Identify opportunities to streamline order processing and improve efficiency. Collaborate with the team to implement process enhancements and automation tools that optimize order management and customer satisfaction.     
    • Compliance and Security: Adhere to company policies and procedures regarding privacy, data protection, and online security. Safeguard customer information and ensure compliance with applicable laws and regulations.              

    EDUCATION & LICENSES REQUIRED

    • MQF LEVEL 1 SCHOOL LEAVING CERTIFICATE       
    • MQF LEVEL 2 (O’LEVEL GRADE 6-7)          
    • MQF LEVEL 3 (O’LEVEL GRADE 1-5)          
    • MQF LEVEL 4 (A’LEVEL)
    • LANGUAGES-WRITTEN/SPOKEN – strong communication skills in English
    • Strong computer skills, and experience with e-commerce platforms
    • Proven experience in order processing, customer service, or a similar role.
    • Fluent with MS Office Applications (Word, Excel…)

    COMPATIBILITY WITH THE COMPANY’S VALUES

    • Possess an aptitude towards creating a safe environment to himself and others
    • Be able to commit and provide quality to his/her line of work
    • Strive to create a customer-driven approach
    • Believe that teamwork makes work more efficient and leads to better productivity
    • Show respect and integrity at the workplace and able to work in a team
    • Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
    • Cultivate a strong understanding of key social and environmental issues

    PERSONAL

    • Organizational and planning skills
    • Problem-solving and decision-making skills
    • Time management and multitasking skills
    • The ability to work under pressure and meet deadlines
    • The ability to work independently and as part of a team
    • A methodical approach to work, A sense of initiative, Accuracy, Assertiveness, Attention to detail, Business acumen, Diligence, Efficiency, Flexibility, Proactive and energetic attitude.

    WORKING CONDITIONS

    • FULL TIME BASIS          
    • BASED/ONSITE – Warehouse
    • WORKING PATTERN –      Tuesday to Saturday: 09:00-17:30



      POSITION SUMMARY

      Welcoming customers, operating scanners, cash registers, accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

      KEY RESPONSIBILITIES AND ACCOUNTABILITIES

      • Manage transactions with customers using cash registers             
      • Scan goods and ensure pricing is accurate            
      • Collect payments, whether in cash or credit          
      • Issue receipts or refunds              
      • Maintain clean and tidy checkout areas 
      • Track transactions on balance sheets and report any discrepancies           
      • Handle merchandise returns and exchanges            

      COMPATIBILITY WITH THE COMPANY’S VALUES

      • Possess an aptitude towards creating a safe environment to himself and others  
      • Be able to commit and provide quality to his/her line of work     
      • Strive to create a customer-driven approach       
      • Believe that teamwork makes work more efficient and leads to better productivity           
      • Show respect and integrity at the workplace and able to work in a team 
      • Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required             
      • Cultivate a strong understanding of key social and environmental issues
      • Must be available during the week and weekends.

      PERSONAL

      • Integrity
      • Attention to detail
      • Accuracy
      • Interpersonal skills
      • Customer Care skills
      • Planning and organizational skills
      • The ability to multitask
      • The ability to work under pressure
      • The ability to work independently and as a part of a team

      TECHNICAL (Specific to the job)

      • Basic Math
      • Knowledge of the products and services of the company promoting
      • Accepting Payments
      • The ability to wrap customers’ purchase
      • Cash Management
      • The ability to operate a cash register



        Position Summary
        Under the direction of the Stock Control Leader, ensure that all inventory and stock management systems are maintained accurately, within the agreed parameters and in a timely manner.

        Key Responsibilities and Accountabilities

        • Maintain the inventory system, physical inventory management, processing of incoming inventory and processing inventory adjustments.
        • Schedule and carry out perpetual stock-taking to ensure accurate stock management and reporting. The process obliges working hours beyond office hours.
        • Administers stock-taking reports for adjustment approval.
        • Ensure goods received records are processed correctly in a timely manner.
        • Ensure that all established processes and controls concerning inventory are followed by all staff members.
        • Report stock levels that are not within established parameters.
        • Identify weaknesses or recommend improvements within the organisation with a view of improving processes’ efficiency and controls.
        • Produce management reporting as requested such as stock supply, stock valuation.

        Level of Education Standard and Experience Required

        • MQF Level 3 (O’ level Grade 1-5).
        • At least 2 years experience as a Stock Controller or similar.
        • Able to speak in Maltese and English.

        Compatibility with the Company’s Values

        • Possess an aptitude towards creating a safe environment for himself / herself and others.
        • Be able to commit and provide quality to his / her line of work.
        • Strive to create a customer-driven approach.
        • Believe that teamwork makes work more efficient and leads to better productivity.
        • Show respect and integrity at the workplace and be able to work in a team.
        • Believe that continuous professional development is the key to continue growth within the company and keen to attend training as required.
        • Cultivate a strong understanding of key social and environmental issues.

        Competencies
        Personal

        • The ability to use and maintain office equipment.
        • Interpersonal skills.
        • Numeracy skills.
        • IT skills.
        • Organisational and planning skills.
        • Problem-solving and decision-making skills.
        • Time management skills.
        • The ability to work under pressure and adhere to tight deadlines.
        • The ability to work independently and as part of a team.
        • A methodical and meticulous approach.
        • Accuracy, assertiveness, attention to detail, confidence, diligence, flexibility, honesty, trustworthiness.

        Technical (Specific to the job)

        • Knowledge of administrative and clerical procedures and systems.
        • Knowledge of warehouse organisation and procedures.
        • Stock management skills.
        • Information technology.
        • Competent in operating Microsoft Office; Word, Excel and Outlook.

        Health and Safety
        Knowledge of health and safety procedures.

        Working Conditions

        • Overtime grade – few irregular hours to carry out inventory counting while operation is still.
        • Office-based / Onsite – warehouse and retail outlet with the need for office-based work.
        • Working pattern – Monday to Friday.
        • Based – Ta’ Qali, Attard.

         



          POSITION SUMARY

          Reporting to the Head of Marketing, the Marketing Manager will be responsible to promote products and services, build brand awareness, and ultimately drive sales and revenue. To develop and implement marketing campaigns and strategies and oversee marketing department staff. To also manage marketing budgets and analyse trends.

          KEY RESPONSIBILITIES AND ACCOUNTABILITIES

          1. Develop strategies and tactics to increase brand awareness, increase market share, drive footfall & online traffic and reach sales targets.
          2. Deploy successful marketing campaigns and own their implementation from ideation to execution. Campaigns must that align with the store’s overall business goals.
          3. Collaborate with cross-functional teams to gather information and content for campaigns.
          4. Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.
          5. Manage the store’s online presence. Produce valuable and engaging content for campaigns deployed on various channels like social media and website blogs that attracts and converts our target groups.
          6. Build strategic relationships and partners with key industry players, influencers and agencies to expand brand reach and co-promote products.
          7. Prepare and monitor the marketing budget and allocate funds wisely.
          8. Laise with marketing agencies for the creation of content whilst overseeing and approving marketing material before being published. Ensure brand consistency in all communication.
          9. Lead a team of marketers to develop and implement campaigns and achieve results.
          10. Manage event and activities organization, planning and coordination by liaising with store partners and suppliers.
          11. Ensure that in-store displays, and signage align with marketing campaigns. Collaborate with visual merchandisers in setting up displays and store staff for installation of signage.
          12. Monitor store layout and design to optimize customer flow and enhance the shopping experience.
          13. Measure and report on the performance of marketing campaigns, gain insight and assess against goals.
          14. Analyse consumer behaviour and adjust advertising campaigns accordingly.

          Education and Licences:

          Bachelor’s degree in Marketing, Business, or a related field (Master’s degree preferred).

          Proven experience in marketing, preferably within a retail or consumer goods environment.

          Analytical mindset with the ability to interpret data and make data-driven decisions. Analyse online analytic tools like Google Analytics, Facebook Analytics and others.

          Creative thinking and problem-solving abilities.

          Knowledge of retail trends and consumer behaviour.

          Commercial and business awareness and budget management skills.

          Knowledge of different media channels and how they operate e.g. TV, radio, press and internet.

          Proficiency in digital media (social media marketing, content management systems, email marketing builders and bulk senders).

          Design skills and knowledge of design tools like Photoshop and Illustrator (where applicable).

          Great organization skills with proven ability to manage projects, adhering to short and long-term goals.

          Excellent written and verbal communication skills in English (and preferably Maltese)

          Ability to anticipate customer needs and fulfil these through various tools.

          A passion for quality and excellence in service. Having an eye for detail is a must.

          Proven leadership qualities and ability to motivate a team to achieve targets and objectives. Willingness to collaborate with all departments.

          Positive attitude and the ability to work under pressure in a hectic environment.

          Requirements and Working Conditions:

          This role may require occasional weekend or evening work during special events or promotions.

          Frequent communication and coordination with other departments, including sales, merchandising, and customer service.

          A valid driving licence may be required for such a role.



            POSITION SUMMARY

            The Marketing Executive focuses on developing and coordinating advertising strategies and campaigns and determining the market for new/existing goods and services.

            KEY RESPONSIBILITIES AND ACCOUNTABILITIES

            1 Create and execute marketing campaigns to promote a product or service through traditional marketing and digital marketing methods including pay per click, social media, email, and mobile marketing.
            2 Present advertising and marketing campaigns and budgets to colleagues, senior management and clients.
            3 Liaise with a range of stakeholders including external and internal clients, media, suppliers, printers, designers and web developers, sponsorship partners and more.
            4 Manage advertising and marketing budgets.
            5 Manage brand identity.
            6 Source advertising opportunities, book traditional adverts in the press, radio or TV, and online adverts (local news websites and social media platforms).
            7 Manage the production of marketing material including brochures, posters, online newsletters, videos, online or print adverts.
            8 Identify potential markets.
            9 Conduct market research and monitor competitor activity.
            10 Write and edit content for print material (e.g. adverts, brochures, flyers, press releases) and multiple online platforms (e.g. webpages, e-shots, social media posts).
            11 Monitor online campaigns, access analytics and compile reports.
            12 Organise promotions, events and activities.
            13 Other day to day tasks and general office and marketing function duties.

            PHYSICAL REQUIREMENTS / WORKING CONDITIONS

            Work in an office environment. Additionally, it may be required to work outside the office which may involve, photoshoots, visiting clients at their premises and meeting with suppliers. This role is on a full-time basis and working hours usually involve normal office hours. However, evening and weekend work may be expected when the role involves organising or attending events or when tight marketing campaign deadlines need to be met.

            EDUCATION & LICENSES REQUIRED

            A recognised qualification through a fulltime study programme related to commerce, marketing, communications and media studies, business and management or psychology.

            A valid driving licence is required for such a role.

            On-the-job training is offered by the employer.

            KNOWLEDGE / SKILLS / QUALITIES / TOOLS & EQUIPMENT USED IN THIS POSITION

            The Marketing Executive is expected to have:

            • Digital strategy skills
            • Commercial and business awareness and budget management skills
            • Knowledge of different media channels and how they operate e.g. TV, radio, press and internet • Proficiency in digital media (social media marketing, content management systems, email marketing builders and bulk senders)
            • Basic analytical skills to analyse online analytic tools like Google Analytics, Facebook Analytics and others
            • Knowledge of Search Engine Optimization (SEO), especially in relation to content marketing
            • Knowledge of ranking factors and search engine algorithms
            • Design skills and knowledge of design tools like Photoshop and InDesign (where applicable)
            • Interpersonal skills • Written communication skills, with the ability to adapt communication style to different stakeholders and audiences
            • Organisational and planning skills
            • Time management skills and the ability to work under pressure and adhere to deadlines
            • Decision making and problem solving skills
            • IT skills
            • Presentation skills                                                   
            • The ability to work independently and as part of a team
            • Leadership and project management skills

            Additional qualities may include:

            • A flair for writing
            • A friendly and outgoing personality
            • Accuracy
            • An interest in design                 
            • Attention to detail • Creativity
            • Flexibility
            • Proactive and highly driven                                           
            • The ability to see things from different perspectives
            • Willingness to learn



              Why Join us?

              Our customers are what our business is all about, and in our store, we give them everything they want and need to improve their homes.

              By joining the BigMat Malta family, you will join a diverse team who cares about creating good homes and pull together to provide great advice and incredible customer service – making home improvement accessible to everyone. And, whatever your role, you will find plenty of opportunities to learn, develop and take on new challenges.

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                Retention Periods

                If you are unsuccessful following assessment for the position you have applied for, we may ask if you would like your details to be retained in our talent pool for a period of twelve (12) months. If you say yes, we may proactively contact you should any further suitable vacancies arise within that period. You may ask us to cancel this at any time – however we normally keep information about your application for at least six (6) months in case you raise any questions about the process.

                If you are employed, we will keep your personal data throughout the employment and for a period after that in accordance with our HR privacy policy.